Privacy policy
Cowboy Jack's ("Cowboy Jack's," “we,” “us,” or the “Company”) values your privacy and is committed to protecting your personal information. This Privacy Policy (“Policy”) explains how we collect, use, disclose, and protect personal information relating to your orders and your use of our services, including our website located at www.cowboyjacks.com
(the “Website”) and other online services (collectively, the “Services”).
By interacting with us or using our Services, you agree that your personal information will be handled as described in this Policy. Your use of our Services and any dispute over privacy is subject to this Policy and our Terms and Conditions, including applicable limitations on damages and dispute resolution provisions.
If you have any questions, please contact us using the information provided at the end of this Policy.
INFORMATION WE COLLECT
We collect information from you through the following sources:
Information you provide directly to us
Information collected automatically when you use our Services
Information collected from third parties
We may combine information from these sources.
Information You Provide Directly
We may collect the following information directly from you:
Registration and Accounts.
If you create an account, sign up for offers, or participate in a loyalty or promotional program, we may collect your name, email address, phone number, password, security question, birthday (MMDD), preferred location, marketing preferences, billing/contact information, and other demographic information you choose to provide.
Orders and Purchases.
When you place an order (online or in-store), we collect and maintain information about your order, including items purchased, special instructions, contact information, payment card information, billing address, and redeemed offers or coupons.
Marketing Programs.
If you sign up for email or text communications, we collect your email address, mobile number, ZIP code, and any other information you choose to provide.
Surveys and Correspondence.
We collect information you submit in response to surveys, customer service inquiries, feedback forms, or other communications with us.
Information We Collect Automatically
We and our service providers may automatically collect certain information when you use our Website, including through cookies, web beacons, and similar technologies. This may include:
IP address
Browser type and operating system
Pages viewed and links clicked
Referring website
Length of time spent on the Website
General location information derived from IP address
You may adjust your browser settings to manage cookies; however, certain Website features (including online ordering) may not function properly if cookies are disabled.
Information We Collect from Third Parties
We may collect information about you from third parties, including:
Marketing and advertising partners
Analytics providers
Social networks
Franchisees or affiliated business locations
Third-party order and delivery providers
For example, if you place an online order, we may receive order and delivery information from our third-party service providers.
HOW WE USE YOUR INFORMATION
We may use your personal information for the following purposes:
To Provide Services
Process and fulfill orders
Communicate with you about orders
Provide customer service
Operate and maintain our Website
Personalization
Tailor content and offers
Direct you to nearby locations
Customize promotions based on your preferences or purchase history
Marketing and Promotions
Send promotional emails or text messages (with your consent)
Provide special offers, coupons, and updates
Deliver advertising on third-party platforms
You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of marketing text messages by replying “STOP.”
Analytics and Improvement
Understand how users interact with our Website
Improve functionality, services, and user experience
Conduct research and data analysis
We may use analytics tools such as Google Analytics to assist with these purposes.
Legal and Security Purposes
Protect against fraud or unauthorized activity
Enforce our Terms and Conditions
Comply with legal obligations
Respond to lawful requests from regulators or law enforcement
Business Operations
Support accounting, auditing, and recordkeeping
Evaluate or complete mergers, acquisitions, or other business transactions
HOW WE SHARE YOUR INFORMATION
We may share your information as follows:
Affiliates and Franchisees
With affiliated entities and franchise locations, consistent with this Policy.
Service Providers
With vendors and contractors who perform services on our behalf, such as:
Payment processing
Order fulfillment and delivery
Marketing and advertising services
Data analytics
Website hosting
Business Transfers
In connection with a merger, acquisition, sale of assets, or bankruptcy proceeding.
Legal Compliance and Protection
When required by law or when we believe disclosure is necessary to protect our rights, users, or others.
Aggregate or De-Identified Information
We may share anonymized or aggregated information for research, marketing, or analytics purposes.
COOKIES AND TRACKING TECHNOLOGIES
We and our service providers use cookies and similar technologies to:
Improve Website functionality
Remember preferences
Measure advertising effectiveness
Analyze Website traffic
You may control cookies through your browser settings. Some features may not function properly if cookies are disabled.
Our systems currently do not respond to browser “Do Not Track” signals.
TARGETED ADVERTISING
We may work with advertising networks, analytics companies, and marketing partners to display targeted ads on our Website and third-party platforms. These partners may use cookies or similar technologies to collect information about your browsing activity.
You may opt out of certain targeted advertising through industry opt-out programs such as:
www.networkadvertising.org/choices/
Opting out does not eliminate all advertising, but may reduce personalized ads.
THIRD-PARTY LINKS
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.
SECURITY
We implement reasonable safeguards to protect your information from loss, misuse, and unauthorized access. However, no security system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.
YOUR CHOICES
You may:
Opt out of marketing emails by clicking “unsubscribe”
Opt out of marketing texts by replying “STOP”
Adjust cookie settings in your browser
Update certain account information by logging into your account
We may retain certain information as required by law or for legitimate business purposes.
CHILDREN UNDER 13
Our Services are not directed to children under 13. If we learn that we have collected personal information from a child under 13, we will delete it.
CONTACT US
If you have questions about this Privacy Policy or our privacy practices, please contact:
Cowboy Jack's
Guest Services Department
Email: guestservices@cowboyjacks.com
Phone: 888-260-7272
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our Services after changes are posted constitutes acceptance of those changes.